Refund & Return Policy

Last updated: August 26, 2026

At Pawlli, every product is made especially for you after your order is placed. We carefully work with our production partners to ensure your order is made and delivered to the highest standard possible.

If there is a problem with your order, please contact us. We are always happy to review the situation and find an appropriate solution.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or with a printing or manufacturing issue, please contact us within 30 days of delivery.

To help us resolve the issue as quickly as possible, please provide:

• Your order number

• A brief description of the issue

• Clear photos showing the product and the problem

After reviewing your request, we may provide a replacement or refund when the issue qualifies under our fulfillment policy.

In most cases, you will not need to return the affected item.

Returns and Exchanges

Because our products are made to order specifically for each purchase, we are generally unable to accept returns or exchanges for:

• Selecting the wrong size or color

• Ordering by mistake

• A change of mind

• Personal preference or fit when the product corresponds to the size information provided

We encourage you to review the product description and size guide carefully before placing your order. If you are unsure about a size, please feel welcome to contact us before ordering.

Order Changes or Cancellations

We begin preparing orders for production shortly after they are placed.

If you would like to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if production has not yet begun.

Once an order has entered production, changes or cancellations may no longer be possible.

Shipping Address

Please review your shipping information carefully before completing your purchase.

If an order cannot be delivered because the shipping information provided at checkout was incomplete or inaccurate, we will do our best to assist you. Any available replacement or reshipping options may depend on the circumstances and applicable fulfillment costs.

Refunds

When a refund is approved, it will be returned to the original payment method used for the purchase.

Please allow your payment provider some time to process the refund. Processing times can vary depending on the financial institution or payment method.

Our Commitment to You

We want every Pawlli customer to have a positive experience. If something does not look right with your order, please reach out to us rather than worrying about the next step.

We will carefully review your situation and do our best to provide a fair and helpful resolution.

Thank you for choosing Pawlli.