Shipping Policy

Last updated: August 26, 2026

At Pawlli, our products are made to order. This means your item is produced specifically for you after your purchase is completed.

We work with trusted production and fulfillment partners to prepare and ship your order.

Order Processing

Because each product is made after purchase, your order requires production time before it can be shipped.

Processing times may vary depending on the product, production location, order volume, holidays, and other circumstances.

Delivery Estimates

Estimated delivery information is provided at checkout when available.

Delivery estimates are provided as a guide and are not guaranteed delivery dates. Occasionally, circumstances such as carrier delays, severe weather, holidays, customs processing, or other transportation disruptions may affect delivery times.

Tracking

When tracking information is available, it will be provided after your order has shipped.

Please note that tracking information may take some time to become active after a package enters the carrier's network.

Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

International Orders

For orders shipped internationally, the destination country may apply customs duties, import taxes, VAT, or other applicable charges.

Any such charges are generally the responsibility of the recipient.

Customs processing may also affect the delivery timeframe.

Orders Shipped in Multiple Packages

If your order contains multiple products, they may occasionally be produced and shipped separately.

As a result, you may receive more than one package for a single order.

Address Information

Please take a moment to confirm your shipping information before placing your order.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to assist you, although changes may not be possible once an order has entered production or shipment.

Delayed or Missing Orders

If your order appears to be delayed, please check the tracking information provided and allow additional time for delivery.

If you believe your package may be lost or you have another delivery concern, please contact us with your order number. We will be happy to investigate the matter and assist you with the next steps.

Questions About Shipping

If you have any questions about your order or delivery, please contact us. We are always happy to help.

Thank you for your patience and for choosing Pawlli.